Transform your business with expert Microsoft Dynamics CRM consultancy services tailored for UK organisations. Our certified consultants deliver end-to-end solutions from implementation and customisation to training and ongoing support, helping you maximise your CRM investment and drive measurable business growth.
Our Microsoft Dynamics CRM Consultancy Services
We provide comprehensive Microsoft Dynamics CRM solutions tailored to the unique requirements of UK businesses, charities, and organisations. Our expert team combines technical expertise with business acumen to deliver CRM systems that drive efficiency, improve customer relationships, and provide actionable insights.
Implementation & Migration
Expert deployment of Microsoft Dynamics 365 with seamless data migration from legacy systems. We ensure minimal disruption while preserving data integrity and business continuity.
Customisation & Development
Tailored solutions that adapt Dynamics 365 to your specific business processes. Our developers create custom entities, workflows, and integrations that match your exact requirements.
Training & Support
Comprehensive training programmes and responsive support services that ensure your team maximises the potential of your Dynamics CRM investment with minimal downtime.
Ready to transform your customer relationship management?
Our Microsoft Dynamics experts are ready to discuss your requirements and provide tailored solutions.
Microsoft Dynamics CRM Implementation
Our structured implementation methodology ensures your Dynamics CRM system is deployed efficiently and effectively, aligned with your business objectives and user requirements.
Implementation Benefits
“The implementation process was smooth and professional. The team’s expertise in Microsoft Dynamics CRM was evident throughout the project, and they delivered exactly what we needed.”
Customisation & Integration Services
Every business has unique processes and requirements. Our customisation services ensure your Dynamics CRM system works exactly the way your business does, while our integration expertise connects your CRM with other critical business systems.
Custom Dashboards & Reports
Tailored dashboards and reports that provide actionable insights into your customer data, sales performance, and service metrics.
Workflow Automation
Automated processes that streamline operations, reduce manual tasks, and ensure consistent customer experiences across your organisation.
System Integration
Seamless connections between Dynamics CRM and your other business systems, including ERP, marketing automation, e-commerce, and financial platforms.
Popular Integrations
Data Migration & System Upgrades
Transitioning to Microsoft Dynamics CRM or upgrading your existing system requires careful planning and execution. Our migration specialists ensure your valuable customer data is transferred accurately and securely.
Our Migration Approach
Migration Success Factors
- Thorough data analysis and mapping
- Clear data governance and ownership
- Robust validation and testing processes
- Comprehensive user training
- Post-migration support and optimisation
Training & User Adoption
The success of your Dynamics CRM implementation depends on user adoption. Our comprehensive training programmes ensure your team has the knowledge and confidence to maximise the system’s potential.
Administrator Training
Comprehensive training for system administrators covering configuration, customisation, security, and system management.
End-User Training
Role-based training for sales, marketing, and service teams focused on daily operations and productivity enhancements.
Advanced Features Training
Specialised training on advanced features such as reporting, analytics, workflow automation, and mobile access.
Training Delivery Options
Ongoing Support & Optimisation
Our relationship doesn’t end at implementation. We provide comprehensive support and continuous optimisation services to ensure your Dynamics CRM system delivers maximum value throughout its lifecycle.
Support Services
Continuous Improvement
UK Success Stories
Discover how our Microsoft Dynamics CRM consultancy has helped UK organisations transform their customer relationship management and achieve measurable business results.
Financial Services Firm
Implemented a customised Dynamics CRM solution that improved lead conversion by 35% and reduced customer onboarding time from days to hours.
National Charity
Deployed Dynamics 365 to centralise donor management, resulting in a 28% increase in recurring donations and improved supporter engagement.
Manufacturing Company
Integrated Dynamics CRM with ERP systems to create a unified view of customers, reducing order processing time by 40% and improving service levels.
Our UK Location
Our Microsoft Dynamics CRM consultancy team is based in Newcastle upon Tyne, serving clients throughout the UK. Visit our office or contact us to discuss your CRM requirements.
Office Address
30-38 Collingwood Buildings
Collingwood Street
Newcastle upon Tyne
United Kingdom
Contact Details
Phone: 0345 548 1156
Email: support@inocloudgroup.co.uk
Hours: Monday-Friday, 8am-5:00pm
UK Coverage
While our headquarters are in Newcastle, we provide Microsoft Dynamics CRM consultancy services throughout the UK. Our consultants regularly work with clients in:
Frequently Asked Questions
Get answers to common questions about Microsoft Dynamics CRM consultancy services in the UK.
What is Microsoft Dynamics CRM and how can it benefit my business?
Microsoft Dynamics CRM (now part of Dynamics 365) is a comprehensive customer relationship management platform that helps businesses manage customer interactions, sales processes, marketing campaigns, and service delivery. Benefits include improved customer insights, streamlined processes, enhanced collaboration, and data-driven decision making.
How long does a typical Dynamics CRM implementation take?
Implementation timelines vary based on complexity, customisation requirements, and data migration needs. A basic implementation can be completed in 4-6 weeks, while more complex projects may take 3-6 months. During our initial consultation, we’ll provide a more accurate timeline based on your specific requirements.
Can Microsoft Dynamics CRM be customised for our specific industry?
Yes, Microsoft Dynamics CRM is highly customisable and can be tailored to meet the specific requirements of various industries including financial services, manufacturing, retail, healthcare, non-profit, and more. Our consultants have experience across multiple sectors and can implement industry-specific solutions.
How does pricing work for Microsoft Dynamics CRM?
Microsoft Dynamics 365 licensing is based on a per-user subscription model with different plans available depending on functionality requirements. Implementation and consultancy costs depend on project scope, customisation needs, and ongoing support requirements. We can provide detailed pricing during our initial consultation.
Can we migrate data from our existing CRM system to Microsoft Dynamics?
Yes, we specialise in data migration from various CRM systems to Microsoft Dynamics 365. Our structured migration methodology ensures data integrity and minimises business disruption. We can migrate from Salesforce, Zoho, HubSpot, Sugar CRM, and many other platforms.
Why Choose Our Microsoft Dynamics CRM Consultancy
With years of experience delivering successful Microsoft Dynamics CRM projects across the UK, our consultancy team combines technical expertise with business acumen to provide solutions that drive measurable results.
Certified Expertise
Our team holds advanced Microsoft certifications and has implemented Dynamics CRM solutions across multiple industries throughout the UK.
UK-Focused Solutions
We understand the unique requirements of UK businesses and ensure compliance with local regulations including GDPR and industry standards.
End-to-End Service
From initial consultation to ongoing support, we provide comprehensive services throughout your Dynamics CRM journey.
Ready to transform your customer relationship management?
Contact our Microsoft Dynamics CRM consultancy team today to discuss your requirements and discover how we can help your UK business succeed.
